Digital IDs and the SME Champion: Enhancing Trust and Service.

Digital IDs and the SME Champion: Enhancing Trust and Service.

Local Trust, Modern Tools: How Prime Boiler Care Benefits from the Gas Safe Register’s New Digital Initiatives.

When you choose a local expert like Prime Boiler Care for your home in Adur or Horsham, you’re choosing trust, skill, and certification. 

The latest Registered Gas Engineer magazine (Issue 188) highlighted two major initiatives from the Gas Safe Register that are designed to enhance these qualities: the shift to Digital ID Cards and the appointment of an SME Champion.

These changes are designed to make our service more transparent, efficient, and forward-looking for you, our valued customer.

Digital ID Cards: Instant Verification, Total Confidence

The Register is moving away from reliance on physical cards, making a comprehensive switch to digital certification.

What this means for you: When a Prime Boiler Care engineer arrives at your home, they will carry the digital equivalent of their license. 

This is a secure, instantly verifiable credential that proves they are currently and legally Gas Safe Registered and that their complete list of qualifications is up-to-date and valid. 

This modernisation gives you, the customer, unparalleled confidence at the point of entry. 

It eliminates the risk of outdated or counterfeit cards and reinforces the magazine’s core message: always check your engineer’s credentials.

The SME Champion: Supporting the Local Experts.

The second key development is the appointment of an SME (Small to Medium Enterprise) Champion. 

Since over 98 per cent of Gas Safe-registered businesses are SMEs (like us), this new role is dedicated to understanding and supporting the unique needs of local businesses.

This initiative recognises that local companies are the backbone of the industry. 

The champion will help ensure that new regulations and advancements—particularly those concerning sustainable heating—are practical and manageable for businesses operating in areas such as the Horsham and Adur Districts. 

By supporting local companies through this initiative, the Register helps us stay up-to-date on training and efficient in compliance, ensuring we can dedicate more time to high-quality, safe work in your home.

We embrace these digital steps because they strengthen our commitment to being the most reliable and transparent boiler care service in the area.